Effective Communication Techniques by Pawel Wrzeszcz

Speaker Paweł Wrzeszcz
Title
Effective Communication Techniques
Description

Come and become a better communicator - both with clients and inside your team.

 

The techniques you’ll learn are simple, yet not always easy to use. Some of them may actually sound familiar to you. The key value of this workshop is then to learn using them intentionally and consciously.

 

Agenda

  • Listening with 100% focus on the client
    • Level 1, 2, and 3 listening
  • Asking questions
    • Non-leading questions
    • Open questions
    • Detailed questions vs. expanding the view
  • Using silence
  • Paraphrasing, clarifying
  • Conversation cycle - combining the above techniques

Format: 10% theory, 90% workshop exercises

The workshop is designed for anyone working in the team or with the client, regardless of the experience level.

 

Type
  • Workshop
Group size
12
Practice
Last Updated 05 Sep 13:35